Welcome to Food Mall. These Terms and Conditions (“Terms”) govern your use of the Food Mall mobile application and services. By accessing or using our app, you agree to be bound by these Terms.

1. Use of the App

Food Mall is a multi-merchant food delivery platform that connects users with restaurants and delivery partners. You agree to use the app only for lawful purposes and in accordance with these Terms.

You must not:

• Misuse the app or its services
• Attempt unauthorized access to the system
• Place fraudulent or false orders
• Interfere with app functionality

2. User Accounts

To use certain features, you may need to create an account. You agree to:

• Provide accurate and complete information
• Keep your login credentials secure
• Be responsible for all activities under your account

We reserve the right to suspend or terminate accounts that violate these Terms.

3. Orders and Payments

• All orders placed through Food Mall are subject to acceptance by the restaurant.
• Prices, availability, and delivery times may vary by merchant.
• Payments are processed through secure third-party payment gateways.
• Food Mall is not responsible for payment gateway errors or failures.

Once an order is confirmed, cancellation may not always be possible.

4. Delivery

• Delivery is handled by restaurants or third-party delivery partners.
• Estimated delivery times are approximate and may vary due to traffic, weather, or other conditions.
• Food Mall is not responsible for delays caused by external factors.

5. Restaurant Responsibility

Each restaurant listed on Food Mall is responsible for:

• Food quality and preparation
• Menu accuracy
• Order fulfillment

Food Mall acts only as a platform connecting users and restaurants.

6. Refund and Cancellation Policy

• Refunds may be issued only in eligible cases such as incorrect or missing orders.
• Cancellation requests depend on order status and restaurant approval.
• Refund processing time may vary depending on payment method.

7. User Conduct

You agree not to:

• Abuse or harass staff, delivery riders, or restaurant partners
• Place fake or duplicate orders
• Use the app for illegal or harmful activities
• Attempt to manipulate ratings or reviews

Violation may result in account suspension or permanent ban.

8. Intellectual Property

All content in the Food Mall app, including logo, design, text, and software, is owned by or licensed to Food Mall. You may not copy, modify, or distribute any part of the app without permission.

9. Limitation of Liability

Food Mall is not liable for:

• Food quality issues from restaurants
• Delivery delays or failures
• Payment gateway issues
• Indirect or incidental damages

Use of the app is at your own risk.

10. Third-Party Services

Food Mall may include third-party services such as payment gateways, maps, and analytics tools. We are not responsible for their performance or policies.

11. Termination

We reserve the right to suspend or terminate your access to Food Mall at any time if you violate these Terms or misuse the platform.

12. Changes to Terms

We may update these Terms from time to time. Continued use of the app after updates means you accept the revised Terms.

13. Contact Us

If you have any questions about these Terms, please contact us:

Food Mall Support
Email: admin@foodmall.app
Phone: 07079821974